Maintenance and Support: Choose between Gold and Platinum

If we’re being honest, every solution needs maintenance and support to perform optimally. And even a box-based solution needs a bit of servicing and care over the years. On top of that, you as a customer expect us to continually develop the application – which is something you are prepared to pay for if the price is right and if the updates can easily be integrated.

1 year Gold included with every ArchivistaBox

When you acquire the ArchivistaBox you also receive the gold maintenance package for one year free of charge. The Gold Maintenance Package offers support within 8 hours during business hours i.e. Monday-Friday from 8-12 and from 13.30 to 17.30. The annual maintenance fee amounts to 15% of the ArchivistaBox price. In addition, you receive a 10% discount on all support services and, if during the maintenance period the ArchivistaBox should give up the ghost, you will receive a replacement box within 8 hours during business hours i.e. in the unlikely event of a hardware defect, the ArchivistaBox will be exchanged free of charge at any time.

The Platinum Package leaves nothing to be desired

The Platinum Maintenance Package includes all the Gold services and the annual maintenance fee amounts to 25%. For this you receive priority support within 4 hours. Furthermore, we guarantee a 20% discount on all support services. The Platinum Package is recommended when rapid support is essential or when you commission a large project from us, as you then profit considerably from the 20% reduction in hourly service rates.